IRMA training providing Conflict Resolution training, professional training in Managing Violence and Aggression, Physical Interventions and Resolving Conflict training courses throughout the UK.

Open Courses

Conflict Resolution training

Managing Violence and Aggression Training

Two day Physical Interventions Training

Therapeutic Management of Violence and Aggression/Control and Restraint Training. 

Physical Restraint - (PMVA) Prevention and Management of Violence and Aggression



This training organisation is working towards gaining BILD accreditation and the standards of the BILD Code of Practice (2006.


IRMA -The Institute for Research into the Management of Aggression was founded in 1976 by Roger Sheldon and the Associate Partners of IRMA training have worked closely with Roger to develop a system which can be used within the caring professions as well as being able to deliver training within the Education Sector and people dealing with the general public, who need skills in conflict resolution management or preventing and managing violence and aggression.


The Associate Partners of IRMA Training, Megan Davies and Maxine Burchett have been working in all fields of Psychiatry since 1985.Including EMI, Adult Acute, Rehabilitation, Learning Disabilities, Brain Injury and since 1992 Child and Adolescent.


IRMA runs training courses covering the following topics 

 "Thank you for a great training course in Conflict Resolution and Physical Intervention course.  I enjoyed it very much.  Instead of just another boring course it was excellent.  I love the way you got everyone motivated and found both days really enjoyable.
.........I felt as a novice and newcomer to the profession that I learnt more in two days than the three months I have been working on other wards.
Your approach was great, listening and giving advice whilst both of your experience in the profession shone through.
Don't want to go over the top, but you are doing a great job and great respect to you.  Look forward to next course.  Many thanks "   
(Course Participant of training course in London on Physical Interventions in the Prevention and Management of Aggression and Violence.)
I have utilised IRMA's Management of Aggression training since the company was first set up, all our staff feel confident that they can work as a team in assaultive situations.   
IRMA has an understanding of the problems that we encounter when caring for the mentally ill but at the same time understands the vulnerabilities of our patients.  They tailor  training to these needs and develop new approaches as we describe new challenges (e.g. wheelchair users).  At the same time  they focus on de-escalation with the aim to 'manage' aggression rather than to 'control' it.
I have  had no hesitation in recommending IRMA across the Hospital  services..
(Hospital Director)
During the year long contract with IRMA we have found them to be able to provide a very high standard of training.  They have been very flexible in providing what was requested.
(Prevention and Management of Aggression Coordinator - Leicestershire Partnership NHS Trust)
I have been able to recommend IRMA training methods to other hospitals as I am confident in the level of training offered.
IRMA always provide training of a consistently high quality, depth and with ongoing concern for the health and safety of both staff and patients. IRMA has taken account of national reports such as the Bennett report to update both practical and theory training in management of aggression.  The course content has evolved over time to reflect and instruct NICE guidelines as well as Health and Safety issues.

The capabilities of the trainers working in IRMA has always been relied upon to be consistently of high quality.  They offer in-depth training and support all the trainees through the process so none feels unable to learn .  The standard of training has also been consistently good.


Training managers may be assured that their staff have been trained to a safe and thorough level so ensuring the safety of both staff and patients.
(Hospital Director)


Some of our current contracts include courses as follows:


Conflict resolution training in London mix of theoretical and practical.

Prevention and Management of Violence and Aggression training countrywide.

Control and Restraint training in London.

Physical Interventions training in London.

Resolving Conflict training in London.

Managing Violence and Aggression training countrywide.

Breakaway and non Physical Intervention training in London.


Please visit our FORUM  and register and you will find relevant information on guidelines and legislation along with peoples experiences on dealing with conflict resolution and physical intervention training.  There is also a Participants feedback board where clients who have attended our physical and non physical courses can leave feedback.


We also aim for you to keep up to date with research on relevant issues and also hope that participants who attend our conflict resolution courses will provide us with feedback through the message board.


We have had or still have contracts working alongside NHS trusts in London and surrounding areas, Private Clinics, GP Surgeries, Drug and Alcohol centres, Nursing Organisations, Social Services.  We train at one of the most well know Private Healthcare organisations, as well as working within schools providing support with Conflict resolution training and Managing Violence and Aggression and Challenging Behaviour.


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Contact us

Open Courses

Conflict Resolution training

Managing Violence and Aggression Training

Two day Physical Interventions Training

Therapeutic Management of Violence and Aggression/Control and Restraint Training (TMVA)

Physical Restraint - (PMVA) Prevention and Management of Violence and Aggression


Effectively learning how to deal with Violence and Aggression through Conflict Resolution Training

Body Language is an essential tool of dealing with aggression and resolving conflict

Managing Aggression and Violence, effective training in Conflict Resolution

Non Physical Intervention skills to resolve and manage conflict